Privacy Policy

This Privacy Policy explains how Booka x SOHO collects, uses, and shares information when you browse the site, submit a booking request, or interact with event communications.

The information we collect depends on how you use the experience, but it generally includes contact details, booking preferences, appointment history, and technical information needed to operate the site securely.

When you request or manage an appointment, we may collect your name, phone number, email address, service selections, provider preferences, appointment timing, and any notes you choose to share for scheduling purposes.

We may also collect basic device, browser, and usage information such as IP address, pages visited, referral source, and timestamps to maintain performance, prevent abuse, and understand demand across services.

We use information to operate the booking experience, coordinate appointments, communicate updates, provide customer support, improve scheduling flow, and protect the safety and reliability of the event.

We may also use contact details to send service-related messages such as confirmations, reminders, changes, and follow-up communications related to your booking.

We may share relevant booking details with event staff, participating providers, and service partners who need the information to deliver or support your appointment. We may also share information with infrastructure vendors that help us host the site, manage communications, or administer scheduling operations.

We may disclose information when reasonably necessary to comply with law, enforce our terms, protect rights or safety, or respond to legitimate legal requests.

We retain information for as long as needed to run the event, support operational follow-up, resolve disputes, comply with legal obligations, and maintain internal records. Retention periods may vary depending on the type of information and the reason it was collected.

You can contact the event team to request updates or corrections to your booking information, or to ask privacy-related questions about how your information is handled.

If marketing or optional promotional communications are introduced, you will be able to opt out using the method provided in those messages.

We may revise this Privacy Policy as the event, site functionality, or legal obligations change. When we do, the updated version will appear here with a new effective date.